Refund and Returns Policy

We want you to be completely satisfied with your purchase from Flip In Cart. If for any reason you are not happy with your order, we offer a hassle-free refund and returns policy outlined below:

1. 30-Day Return Window: You may return eligible items within 30 days of delivery for a full refund or exchange. Please note that certain products, such as perishable goods or items marked as final sale, may not be eligible for returns.

2. Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include any accessories, tags, or labels that came with the product.

3. Initiating a Return: To start the return process, please contact our customer support team within the 30-day return window. Our team will provide you with instructions on how to return the item and obtain a return authorization (RA) number if required.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Refund Process: Once we receive your returned item and verify its condition, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate this when contacting our customer support team. Exchanges are subject to product availability.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and may offer a replacement or refund depending on the circumstances.

8. Non-Refundable Items: Some items, such as gift cards or personalized/customized products, are non-refundable unless they are defective or damaged upon receipt.

If you have any questions or need further assistance regarding our refund and returns policy, please don’t hesitate to reach out to our customer support team. We are here to help make your shopping experience with us enjoyable and worry-free.